Effective Date: 11 March, 2025
Last Updated: 11 March, 2025
Welcome to ECAD (SMC-PRIVATE) LIMITED (“eCAD,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services. By using eCAD, you agree to the terms outlined here.
We collect the following types of data when you use our platform:
Name, Email, and Phone Number: Required for account creation, course access, and communication.
Billing Address: Not required for digital products but may be needed for billing purposes.
Payment Details: If you purchase a course or subscription, we collect transaction details (e.g., transaction ID, amount, and payer details). If you use a third-party payment provider, they handle your payment information separately, and we do not store it.
Login Activity: We track IP addresses, device details, and login history for security purposes.
Course Progress & Interaction: We monitor lesson completions, quiz attempts, and course reviews to enhance the learning experience.
Website Activity: Your interactions, such as visited pages, time spent on the website, and clicks, are tracked for analytics and security.
We use cookies and tracking pixels for:
Authentication: Keeping users logged in.
Analytics: Monitoring usage patterns via Google Analytics.
Advertising & Remarketing: Facebook Pixel and Google tools track user behavior for marketing campaigns.
We collect the following types of data when you use our platform:
Account Management: We collect and process user information to create, maintain, and secure accounts. This ensures that users have a personalized experience, can access purchased content, and recover their accounts if needed.
Course Progress Tracking: To enhance the learning experience, we track users’ progress within courses. This allows users to resume learning from where they left off, access course completion certificates, and monitor their learning history.
Fraud Prevention and Security: We monitor user activity to detect and prevent fraudulent actions, unauthorized access, and security threats. This helps protect both our platform and our users from potential risks.
Marketing and Promotions: We use limited personal information, specifically name and email, to send promotional emails about new courses, special offers, and platform updates. Users can opt out of these communications at any time.
Transaction Verification: For payment verification and record-keeping purposes, we store transaction details such as transaction IDs, payment amounts, and payer details. This is particularly important for managing subscriptions and handling payment disputes.
Learning Enhancement: To improve the overall learning experience, we may share necessary user data, such as course progress and engagement, with instructors. This allows them to provide better course management, offer support, and enhance course content as needed.
We may share limited user data with:
Instructors: User progress data may be shared with instructors to help track student learning and improve course content based on engagement and performance.
Marketing Platforms: We use tools such as Facebook Pixel and Google Analytics to analyze website traffic, measure ad performance, and optimize marketing campaigns.
Payment Providers: When users choose a third-party payment provider, their personal and transaction data may be processed according to that provider’s privacy policy, which we do not control.
Profile Updates: Users have the ability to update their account details at any time through their profile settings.
Account and Data Deletion: Users can request the deletion of their account and personal data by contacting us via WhatsApp or email. Once the request is processed, all associated content, course progress, and purchases will be permanently removed and cannot be recovered.
Email Preferences: Users can opt out of receiving promotional emails at any time by using the unsubscribe option provided in the email or adjusting their email preferences.
We employ robust security measures to safeguard user data, including encryption, firewalls, and controlled access to prevent unauthorized use.
Data Retention Policy: User accounts remain active indefinitely unless manually deleted by the user or modified due to policy changes.
Data Deletion Process: When an account is deleted, all associated data is permanently erased from our system and cannot be recovered.
eCAD operates under the laws and regulations of Pakistan. By using our platform, you acknowledge and agree to the following:
Your personal data (such as name, email, and course progress) will be collected, processed, and stored in compliance with Pakistani laws.
Any data shared with third-party services (such as payment providers or analytics platforms) will be subject to their respective privacy policies.
All user data is stored securely within Pakistan and handled per applicable cybersecurity and data protection laws.
If you are accessing eCAD from outside Pakistan, you understand that your data may be transferred, stored, and processed within Pakistan, where regulations may differ from those in your country of residence.
Any disputes related to privacy, data security, or platform usage will be governed by Pakistani laws.
By using our services, you agree to resolve any legal matters in the jurisdiction of Pakistan.
We may update this Privacy Policy from time to time. Users are responsible for checking this page regularly for changes.
For any questions or requests regarding this Privacy Policy, contact us via:
Email: [email protected]
WhatsApp: +92 342 8786 774
